Shipping policy

| PACKAGING |
All items are packaged in a gift box unless otherwise noted. The gift box is then placed in a sturdy box filled with recycled paper for safe shipping. Receipts are included with each order. Gift receipts are available upon request.

| CARRIER and INSURANCE|
Packages are mailed via USPS First Class with tracking/insurance when possible. Signature confirmation will be added for items over $100. If you would like signature confirmation on an order under $100 please contact me. Tracking numbers are emailed at the time of shipment.

| DOMESTIC SHIPPING |
First class orders ship with signature confirmation (over $100) and insurance within the USA. Priority shipping upgrades are available for a fee.

| INTERNATIONAL SHIPPING |
Customers are responsible for all customs fees. Please check on the fees in your area before making a purchase. In some cases, it will be impossible to insure packages going to other countries. In these cases, I will be unable to refund lost or damaged packages. Please contact me with any questions or concerns.

| SHIPPING TIME FRAMES |
Ready to ship items ship within 1-3 days of payment (unless otherwise noted in their listing). Made to order items take an additional 2-4 weeks for creation depending on the time of year. Please see the bottom of each listing or contact me for current estimates.

| LOST PACKAGES |
Please report any packages you suspect have been lost in transit as soon as possible. If a package is not located after an inquiry is opened with USPS an insurance claim will be filed. Insurance claims cannot be submitted until 21 days after shipment for domestic orders and 45 days after shipment for international orders (Italy must wait 60 days). Buyers will be required to complete an affidavit regarding the order. Claims are generally processed 7 - 10 days after the necessary forms are submitted. Successful claims will receive refunds shortly after.

| HOLIDAY SHIPPING |*
2018
Deadlines for US shoppers:
Custom Orders- November 15th
Made to Order Pieces- November 27th
Ready to Ship Pieces- December 19th

Deadlines for international shoppers:
Custom Orders- November 1st
Made to Order Pieces- November 13th
Ready to Ship Pieces- December 3rd

*Holiday shipping dates are based on USPS First Class shipping estimates and are recommended NOT guaranteed. Please contact me about upgraded shipping before ordering. I am happy to email free printable card inserts to let the recipient know their gift is on its way should an order be placed after the recommended dates above or delayed though USPS after shipping.